Study Guide

Teaching methods

The student obtains an overview of the service design thinking and methods. This course is based on practice-oriented online studies, literature and guided exercises.

Content:
- Service design thinking and its methods and processes.
- Understanding the service design challenge: the users, business environment and applicable technologies.
- Observing, profiling, creating empathy for the users, participating with the users and being visual during the whole process.
- Creating and prototyping ideas as well as idea evaluation and improvement together with the clients and the users.
- Implementing, maintaining and developing the services.
- Operating with business realities.

Alternative implementation methods

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Student workload

100% online studies in Moodle
- The Moodle platform opens up for orientation and access on 15.09.2023.
- The course and exams will open on 14.09.2023 and will be closed on 15.12.2023 at 23.55 pm.
- Assessment will be registered latest by 20.1.2024.

Practical training and working life cooperation

A small project is done in the course. Its challenge is taken from today's working life.

Materials

Stickdorn, M., Lawrence, A., Hormess, M. & Schneider, J. 2018. This is Service Design Doing. Applying Service Design Thinking in the Real World. Sebastopol: O’Reillys Media.
Sticdorn, M. & Schneider, J. (ed.) 2010. This is Service Design Thinking. Basics - Tools - Cases. Amsterdam: BIS Publishers.
Dorst, K. 2015. Frame innovation: create new thinking by design. Cambridge: MIT Press.

Further information

The course can be found on Savonia-AMK's Moodle: https://moodle.savonia.fi/course/view.php?id=18430
Course key: BETTERservices2023