Opinto-opas

Osaamistavoitteet

The student will obtain a general idea of the service design thinking and methods. Specific techniques, guidelines and examples are used to emphasize the practical aspects of service design in a ways that are both user centric and socially and culturally appropriate. Students will learn to understand important factors to consider when developing and applying service design processes.

Sisältö

- Service design thinking methods and processes.
- Understanding the service design challenge: the users, business environment and applicable technologies
- Observing, profiling, creating empathy for the users, participating with the users and being visual during the whole process
- Creating ideas, prototyping, evaluating and improving including the clients and the users in the process
- Implementing, maintaining and developing the services
- Operating with business realities.

Esitietovaatimukset

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Oppimateriaalit

Stickdorn, M., Lawrence, A., Hormess, M. & Schneider, J. 2018. This is Service Design Doing. Applying Service Design Thinking in the Real World. Sebastopol: O’Reillys Media.

Lisätiedot

Intensive course at the beginning of June in Kuopio

Esitietovaatimukset

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