Opinto-opas

Osaamistavoitteet

Upon completing the course, the student will be able to:
- Describe the structures and stakeholders of the hospitality industry, along with key actors.
- Differentiate between various business concepts and their operational principles.
- Define the key concepts of customer experience and customer understanding, and comprehend their significance in hospitality industry services.

Sisältö

- The hospitality industry's operational environment from history to current trends.
- Different business concepts and operational principles.
- Customer experience, customer understanding, and customer profiles.
- Service path.
- Finnish vocabulary