Study Guide

Learning objectives

Upon completing the course, the student will be able to:
- Act customer-oriented in various job roles.
- Work in different customer service situations.
- Understand the essential regulations of alcohol legislation.
- Recommend food and beverage products.
- Define the key stages of the food production process.
- Understand the fundamentals of food hygiene.
- Apply hygiene and safety knowledge in various service environments.
- Recognize common special diets.

Content

- Restaurants as work and service environments.
- Basics and product knowledge of alcoholic beverages.
- Alcohol serving permit
- Fundamentals of service and etiquette.
- Food production process.
- Food hygiene certificate.
- Product safety and special diets.
- Finnish vocabulary