Study Guide

Learning objectives

The student recognizes factors affecting human well-being. The development needs of services in the well-being area from the perspective of the customer, service providers, and society. The benefits of co-development as part of the service design process. The prerequisite of design for adaptable healthcare.

The student knows: Requirements and standards affecting the social and health sector. Typical boundary conditions, scope, and complexity of the sector.

The student can: Implement a service design project related to well-being or social and health services. Collect and structure information and generate added value from it by increasing understanding by materializing and concretizing it, for example, with visualizations. Apply service design methods in various tasks. Collect essential information, identify latent problems, and break down the results into concrete stages and measures of service production. Plan and facilitate a development workshop for various stakeholders.

Content

Facilitation. Co-designing, a customer-oriented design project related to the health and well-being sector or public service. Collecting, processing, and refining customer information into solutions. Interviews, visualization techniques and participatory methods. Project plan, implementation, documentation, reporting, presentation, and evaluation.

Further information

Teaching language: Finnish and English

Qualifications

Advanced level of service design.
Previous studies: First-year design studies. Basic knowledge and skills in service design or in social design.