Study Guide

Learning objectives

The student is able to
- describe the importance of administrative, legal and financial framework to management and leadership
- describe the key future changes and their impact on client work in the social services system
- understand the basics of financial planning
- understand the role of quality management and in-house control
- analyse organisational operations and areas for development as well as use creative problem-solving skills to develop new work practices
- develop client-oriented services using different methods and research data

Content

- the organising and production procedures of social, education and culture services, operational and financial planning
- the third sector and private companies as service providers
- quality management, quality control management systems and in-house control
- knowledge management
- development of social, education and culture services
- service design

Qualifications

120 ects of social services studies need to have been completed before the course