Customer Experience in RestaurantsLaajuus (5 cr)
Code: IH00BK83
Credits
5 op
Teaching language
- English
Responsible person
- Tanja Vornanen
Learning objectives
Upon completing the course, the student will be able to:
- Describe the structures and stakeholders of the hospitality industry, along with key actors.
- Differentiate between various business concepts and their operational principles.
- Define the key concepts of customer experience and customer understanding, and comprehend their significance in hospitality industry services.
- Understand the essential regulations of alcohol legislation.
- Understand the fundamentals of food hygiene.
Content
- The hospitality industry's operational environment from history to current trends.
- Different business concepts and operational principles.
- Customer experience, customer understanding, and customer profiles.
- Service path.
- Alcohol serving permit.
- Food hygiene certificate.
- Finnish vocabulary
Enrollment
01.08.2024 - 15.09.2024
Timing
30.08.2024 - 10.12.2024
Credits
5 op
Mode of delivery
Contact teaching
Teaching languages
- English
Seats
0 - 40
Degree programmes
- Degree Programme in Tourism and Hospitality Management for Immigrants
Teachers
- Essi Markoff
- Tanja Vornanen
- Anne-Mari Heikkinen
- Mari Vartiainen
Student groups
-
IH24SPBachelor Degree Programme in Tourism and Hospitality Management for Immigrants
Teaching methods
The course combines contact lessons, visiting experts from industry and company visits. The primary teaching language is English. Essential vocabulary and phrases relevant to the restaurant and catering sector and alcohol legislation are also going to be learned in Finnish.
The course consists of introductory lectures, interactive workshops, group work, exams and written assignments.
Assessment Methods: Group assignment and exams.
Evaluation scale: 0-5
Assessment on exam (40%) and group assignment & presentation (60%).
Alternative implementation methods
RPL (Recognition of prior learning) or Studification.
Student workload
Lectures 37 h
Presentations 4 h
Company visits 4 h
Independent studying 50 h
group assignment 34 h
Exam 2 h
Alcohol passport test 2 h
Hygienepassport test 2 h
total 135 h
Practical training and working life cooperation
Visiting lecturers from industry and company visits.
Practical work for a company. Students have connection with industry via their assignments.
Materials
Material and online resources will be provided in Moodle.
Other material provided by the teacher.
Further information
The price of the alcohol passport certificate is 15 €, Hygiene Proficiency Certificate 15e