Development of Business Prosesses (Master)Laajuus (5 cr)
Code: YL00BU03
Credits
5 op
Teaching language
- Finnish
Responsible person
- Sirpa Vauhkonen
Learning objectives
After completing the course, the student will be able to
- lead and advance organizational operations through the development of business processes.
- analyze, design, and develop business processes using current methods and tools.
- identify challenges related to process development and solve them analytically.
- apply the principles of change management and leverage them in the development of business processes.
Content
- description and visualization of business processes (current state)
- identification of process improvement areas and determination of root causes of problems
- problem analysis and resolution: required changes, development actions, timeline, and prioritization of development measures
- methods and tools for business process development
- measurable benefits achieved through development actions and their analysis
- management of business process development and fostering a culture of continuous improvement