Opinto-opas

Osaamistavoitteet

The student obtains an overview of the service design thinking and methods. He/she acquires knowledge of specific techniques and guidelines which emphasize the aspects of user-centric and culturally & socially appropriate service design. The student also learns to understand important factors to consider when developing and applying service design processes.

Sisältö

- Service design thinking and its methods and processes.
- Understanding the service design challenge: the users, business environment and applicable technologies.
- Observing, profiling, creating empathy for the users, participating with the users and being visual during the whole process.
- Creating and prototyping ideas as well as idea evaluation and improvement together with the clients and the users.
- Implementing, maintaining and developing the services.
- Operating with business realities.

Oppimateriaalit

STICDORN, M. & SCHNEIDER, J. (ed.) 2010. This is Service Design Thinking. Basics - Tools - Cases. Amsterdam: BIS Publishers.
Dorst, K. 2015. Frame innovation: create new thinking by design. Cambridge: MIT Press.