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Service Design ThinkingLaajuus (5 cr)

Code: 4_LIX7000

Credits

5 op

Teaching language

  • English

Learning objectives

The student obtains an overview of the service design thinking and methods. He/she acquires knowledge of specific techniques and guidelines which emphasize the aspects of user-centric and culturally & socially appropriate service design. The student also learns to understand important factors to consider when developing and applying service design processes.

Content

- Service design thinking and its methods and processes.
- Understanding the service design challenge: the users, business environment and applicable technologies.
- Observing, profiling, creating empathy for the users, participating with the users and being visual during the whole process.
- Creating and prototyping ideas as well as idea evaluation and improvement together with the clients and the users.
- Implementing, maintaining and developing the services.
- Operating with business realities.

Materials

STICDORN, M. & SCHNEIDER, J. (ed.) 2010. This is Service Design Thinking. Basics - Tools - Cases. Amsterdam: BIS Publishers.
Dorst, K. 2015. Frame innovation: create new thinking by design. Cambridge: MIT Press.

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Enrollment

01.08.2023 - 15.09.2023

Timing

15.09.2023 - 15.12.2023

Credits

5 op

Virtual proportion (cr)

5 op

RD proportion (cr)

5 op

Mode of delivery

Distance learning

Teaching languages
  • English
Seats

0 - 80

Teachers
  • Timo Sirviö
Scheduling groups
  • Avoin_amk_CO (Size: 60. Open UAS: 0.)
Education groups
  • Avoin_amk_CO

Teaching methods

The student obtains an overview of the service design thinking and methods. This course is based on practice-oriented online studies, literature and guided exercises.

Content:
- Service design thinking and its methods and processes.
- Understanding the service design challenge: the users, business environment and applicable technologies.
- Observing, profiling, creating empathy for the users, participating with the users and being visual during the whole process.
- Creating and prototyping ideas as well as idea evaluation and improvement together with the clients and the users.
- Implementing, maintaining and developing the services.
- Operating with business realities.

Alternative implementation methods

-

Student workload

100% online studies in Moodle
- The Moodle platform opens up for orientation and access on 15.09.2023.
- The course and exams will open on 14.09.2023 and will be closed on 15.12.2023 at 23.55 pm.
- Assessment will be registered latest by 20.1.2024.

Practical training and working life cooperation

A small project is done in the course. Its challenge is taken from today's working life.

Materials

Stickdorn, M., Lawrence, A., Hormess, M. & Schneider, J. 2018. This is Service Design Doing. Applying Service Design Thinking in the Real World. Sebastopol: O’Reillys Media.
Sticdorn, M. & Schneider, J. (ed.) 2010. This is Service Design Thinking. Basics - Tools - Cases. Amsterdam: BIS Publishers.
Dorst, K. 2015. Frame innovation: create new thinking by design. Cambridge: MIT Press.

Further information

The course can be found on Savonia-AMK's Moodle: https://moodle.savonia.fi/course/view.php?id=18430
Course key: BETTERservices2023