Opinto-opas

Osaamistavoitteet

Students understand the components and stages of the sales process and customers’ purchase process. They deepen their skills and knowledge of customer relationship management as a system and its role to support the sales process. Students learn to manage their customer base. They learn to use various sales and negotiations techniques to close a deal.

Sisältö

Buying process vs sales process
CRM in support of sales process/Different sales tools
Different roles in sales
Time management in sales
Sales techniques
Sales negotiations: negotiation steps and negotiation skills

Esitietovaatimukset

Sales Skills

Oppimateriaalit

The material is given at the beginning of the course.

Esitietovaatimukset

Sales Skills