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In Finnish In English

Restaurant ServicesLaajuus (5 cr)

Code: IH00BK84

Credits

5 op

Teaching language

  • English

Responsible person

  • Tanja Vornanen

Learning objectives

Upon completing the course, the student will be able to:
- Act customer-oriented in various job roles.
- Work in different customer service situations.
- Recommend food and beverage products.
- Define the key stages of the food production process.
- Recognize common special diets.
- Apply hygiene and safety knowledge in various service environments.

Content

- Restaurants as work and service environments.
- Basics and product knowledge of alcoholic beverages.
- Fundamentals of service and etiquette.
- Food production process.
- Product safety and special diets.
- Finnish vocabulary

Qualifications

Prerequisites Food hygiene certificate.

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Enrollment

01.12.2024 - 15.01.2025

Timing

01.01.2025 - 12.05.2025

Credits

5 op

Mode of delivery

Contact teaching

Teaching languages
  • English
Degree programmes
  • Degree Programme in Tourism and Hospitality Management for Immigrants
Teachers
  • Essi Markoff
  • Tanja Vornanen
  • Anne-Mari Heikkinen
Student groups
  • IH24SP
    Bachelor Degree Programme in Tourism and Hospitality Management for Immigrants

Teaching methods

The course combines contact lessons, guided case exercises and tasting sessions, work in the teaching kitchen and independent study in an e-learning environment.

The primary teaching language is English. Essential vocabulary and phrases relevant to the restaurant and catering sector are also going to be learned in Finnish.

The course consists of introductory lectures, interactive workshops, group work, exam and written assignments.

Assessment Methods: Group assignment and exams.

Evaluation scale: 0-5

Alternative implementation methods

RPL (Recognition of prior learning) or Studification.

Student workload

Lectures 43 h
Presentations 4 h
Exams 4 h
group assignment 40 h
Independent studying 44 h

total 135 h

Practical training and working life cooperation

Visiting lecturers from industry and company visits.

Practical work for a company. Students have connection with industry via their assignments.

Qualifications

Prerequisites Food hygiene certificate.

Materials

Material and online resources will be provided in Moodle.

Other material provided by the teacher.